We shall be a leading Numero- UNO Global Weighing Group with a Focus on market utilization through Global Recognition as the largest manufacturer & supplier of quality scales and balances.
Leadership in profitability and Revenue growth in our Core Business.
Being a Customer- friendly organization and creating the most exciting work place.
Global Network of distributors across the nooks and corners of the world.
Holding highest share- holders value.
Our technological know how, outstanding quality of our products and services and our global presence makes Citizen one of the preferred manufacturer.
We realize ideas of our customers by providing most complex weighing requirement. Citizen will systematically expand it’s global presence as innovative, customer oriented technology provider and will create long-lasting value for it’s customer.
Citizen’s new & improved series incorporates unique & unequalled high end Mono-Tech Technology (Weigh Sensor) to match the highest international standards.
Citizen has two USPs choise and price. We host around 1000 products of weighing scales. At Citizen a team of over 10 product management engineers work to make these products available at your doorstep. The product Management Department :
Keeps the track of the Technological advancements.
Identifies the dealers needs.
Analyzes the product competition.
Conducts Vendor and product appraisal Controls product quality.
Offers various product consultancy services to customers.
Offers technology support to the customers.
Keeps the track of the product performance.
At Citizen we have pledge to be the best service industry first and then and then organized player in Industrial and business retail segment.
For the entire weighing product we have a team of well trained service engineers.
Even at our branch office network location there is a service team of engineers on the company’s payroll.
Our IT infrastructure and machine history mapping allow us to provide total service solution to the dealers.
Business Development Department
The Business development department is in search of newer avenues for doing business. This 10 member Business development team is spread across India and it meets the entrepreneurs willing to be part of the citizen family. The main functions of the team are Selection of the right business partners. Ensuring that the dealer sales target are achieved from time to time. Providing support to the business partners in strategizing & expanding the market.
Director Customer and Projects Department
A team of 10 people are working of engineers and Regional managers along with the support staff in accounts, finance and legal departments. The function includes: Strategic tie-ups with the distributor and the direct customer at the branch office level The same department has an offshoot, which completely focuses on govt. sales and tenders. The projects department undertakes various projects in industrial and business sectors.
Publication and Communication Department
Being the backbone of the company this department of 5 people working in various capacities.
The department Controls the design and production of product catalogue every quarter.
Apart from the from the print media, the department devises promotional tools for the project as well as designs and plans ad. Campaigns on Television, jingles and press releases.
The department controls the design aspect of web media.
Other responsibilities include designing emailers, flash presentations and 3D simulated product models and explodable product diagram for training the after sales service personnel and customer information .
Customer Care Department
The company has 24 Hrs call center which caters to :
Product and customer enquiry.
After sales Service enquiry.
Business partners query.
The company operates through a national Customer care No 022-28607878
All customers enquiry and queries are logged on to the portal and attended immediately by the concerned Engineers. Similarly the company runs various customer loyalty programs and credit points schemes for its customers.